butter London

The VIP Membership program is flexible with no obligation to shop each month. You are free to PAUSE your membership or accumulate your store credit to be used whenever you are ready to shop.

As a member, do I have to shop every month?

Accounts & Rewards

Membership

About Us

What does butter LONDON Mean?

Do you test your products on animals?

Wholesale Requests

Can I contact Butter London by phone?

Where are your products produced?

PR & Brand Ambassador Requests

Careers

What is Astral Brands?

How do I unsubscribe from text messages or emails?

Refer-A-Friend

Gift Cards

New Customer Welcome Offer

I can't locate my gift card code, where can I find it?

How do I check the balance on my gift card?

What is Butter London's reward program?

I'm having trouble logging in.

Does butter London VIP program have a monthly fee?

Can I buy from butter London without a membership?

When will I be charged the monthly fee for the membership program?

How do I pause or cancel my membership?

How long can I pause my membership?

Where do you ship?

How much do you charge for shipping?

Do you offer express shipping?

Why can't some items be shipped to certain states?

Why can't some items be shipped to certain countries?

How long before my order will ship?

What are your shipping options?

Do you require a signature?

What is your estimated shipping time?

What do I do if my package is missing?

How can I check the status of my order?

How can I edit the shipping address on my order?

How can I cancel an order?

Shipping & Delivery

What is your return policy?

How long does it take to process a return?

What do I do if my order arrives damaged or missing items?

If an item is returned that was purchased on a gift card, how are the funds returned?

Can I return product I did not purchase from your website?

Returns & Refunds

Discount Codes

I can't find a product you used to sell, has it been discontinued?

What if my favorite product or shade is out of stock?

How do I modify or cancel an order?

What payment methods do you accept?

How do I purchase a gift card?

Where can I use my gift card?

How do I redeem my gift card?

Do gift cards expire?

Why won't my discount code apply to my order?

Is my payment data safe with you?

Do you have promotions or special offers?

Ordering & Payments

Do your products contain parabens?

Are your products natural, organic or vegan?

Is there traces of nuts in your products?

Where are your ingredients from?

How do I use your products?

Can I get a sample?

Do I need to use a top coat and/or base coat with the treatment polishes or jelly nail treatments?

When using Mellow the Yellow, do you use nail polish remover and when?

I received my Nail Lacquer, and the product looks separated. Is this normal?

I received my Nail Lacquer, and it feels very thick. Is this normal?

What does 21X mean?

What is Pure Colour 21X Nail Lacquer?

How do I apply Pure Colour 21X for best results?

What makes the curved brush on Pure Colour 21X special?

How long does Pure Colour 21X take to dry?

What are the key beneficial ingredients of Pure Colour 21X?

How does the formula of Pure Colour 21X improve nail health?

What's the cost per manicure using Pure Colour 21X?

What's the difference between Patent Shine 10X and Pure Colour 21X Nail Lacquers?

As a member, do I have to shop every month?Updated 2 months ago